From our atelier to her door
Free, insured,
and handled with care.
Every IPSA piece leaves the atelier in its own box, fully insured, and travels with a courier we trust to hand it over in person. Shipping is free on every order, anywhere in India.
- Free shipping pan India
- Fully insured in transit
- Metros in 4–6 business days
What is included
Every order, every time.
Free shipping
No minimum order and no hidden delivery charge — the price you see at checkout is the price you pay.
Insured in transit
Your jewellery is covered from the moment it leaves us until it is signed for at your door.
Tamper-evident packing
Sealed inside its IPSA box, then inside a plain outer — nothing on the parcel says what is inside.
Signed for in person
A courier hands it over against a signature and, for high-value orders, a one-time code sent to you.
The journey
Four steps
from the bench to you.
Most pieces are finished to order, which is why the product page tells you how long crafting takes before the courier's own days begin.
- Step 01
Order confirmed
You receive an email and WhatsApp confirmation with your order number the moment payment clears.
- Step 02
Crafted & checked
Ready-to-ship pieces move straight to quality check; made-to-order pieces are finished, set and inspected first.
- Step 03
Packed & dispatched
Certificate, invoice and care card go in the box. You get a tracking link as soon as the courier collects.
- Step 04
Delivered to her
4–6 business days in metro cities, 6–9 business days elsewhere, once dispatched. Track it any time.
Delivery timelines
How long it takes.
Counted from dispatch, in business days. Enter your pincode on any product page for the estimate specific to your address.
| Destination | Delivery window | Cash on delivery |
|---|---|---|
| Metro cities | 4–6 business days | Available |
| Rest of India | 6–9 business days | Prepaid orders only |
| Outside India | On request | — |
Metro cities include Mumbai, Delhi NCR, Bengaluru, Chennai, Kolkata, Hyderabad, Ahmedabad and Pune. Deliveries outside India are arranged individually — write to us with the destination before ordering.
Delivery questions
Before it arrives.
Use the Track Your Order page with your order number and the email you ordered with, or open the link in your dispatch message. Signed-in shoppers can also see every order under My Account.
Yes, until the order is dispatched. Message us on WhatsApp or email with the order number and the new address. Once the courier has collected, the address can no longer be changed.
The courier will attempt delivery again on the next business day and message you first. After the second attempt they will hold the parcel at the nearest hub for you to collect or reschedule.
Yes. The IPSA box travels inside a plain, sealed outer with no brand marking or description of the contents.
No — you can ship straight to her. Add the recipient's address at checkout, choose gift packaging, and the invoice is sent to your email rather than placed in the box.
Something on its way?
Follow it
to her door.
Enter your order number to see exactly where it is, or ask us — we can see the same tracking you can, and a little more.