Help centre
The questions
we hear most.
Everything from how a piece is made to how it is delivered, returned or resized. If yours is not here, the team is one message away.
Jump to
Find your answer faster.
Orders & delivery
From order to doorstep.
Ready-to-ship pieces are dispatched within 1–2 business days. Made-to-order pieces show their crafting time on the product page. From dispatch, delivery takes 4–6 business days in metro cities and 6–9 business days elsewhere. Shipping is free and insured on every order.
Open Track Your Order and enter your order number with the email you ordered with, or use the link in your dispatch message. Every step from crafting to delivery is shown there.
Yes, as long as it has not been dispatched — and for made-to-order pieces, as long as crafting has not begun. Message us with the order number and we will confirm what is possible.
Deliveries outside India are arranged individually. Write to us with the destination and the piece and we will confirm the timeline, duties and cost before you order.
Returns & exchange
If it is not quite right.
Ready-to-ship pieces can be returned within 15 days of delivery — unworn, with certificate, invoice and packaging — for a full refund. We arrange the pickup. Made-to-order, customised and engraved pieces cannot be returned. The full policy is on the Returns & Exchange page.
Any IPSA gold or diamond piece can be exchanged at any time for another IPSA piece. We assess its value on the day from the prevailing metal rate, the diamonds' certified details and its condition, and put that towards the new piece. Making charges are not refunded.
Within 7–10 business days of the returned piece passing quality check, to your original payment method. COD orders are refunded by bank transfer.
Sizing & fit
Getting the fit right.
Measure the inner diameter of a ring that fits the same finger, or wrap a strip of paper around the finger and measure its length. Match either to the chart on the Size Guide page. If you are between sizes, choose the larger.
One resize is complimentary within 30 days of delivery. Message us and we will collect, resize and return the ring. Some eternity and fully-set designs cannot be resized, and the product page says so.
18 inches sits on the collarbone and suits most pendants. 16 inches sits at the base of the neck; 20–24 inches falls lower for layering or larger pendants. The Size Guide shows where each length sits.
Usually, yes. Message us with the piece and the size you need, and we will confirm whether it can be made and how long it will take.
Materials & quality
What a piece is made of.
Yes. Eligible gold jewellery carries the BIS hallmark and its identifying marks, and the purity — 18KT or 22KT — is stated on the product page and the invoice.
IPSA uses lab-grown diamonds: chemically, optically and physically identical to mined diamonds, with a traceable origin. Each piece is accompanied by its lab report or certificate where applicable, and the stone details are on the product page.
925 sterling silver, which is 92.5% pure silver alloyed for strength. Some pieces are rhodium-plated to resist tarnish; the product page says which.
Yes — gold and silver prices on the site reflect the prevailing metal rate and are updated regularly. The price at the moment you place an order is the price you pay.
Care & customisation
Keeping it beautiful.
Put it on last and take it off first — after perfume, before the shower. Store each piece separately in its pouch. Clean gold and diamonds with warm water, a drop of mild soap and a soft brush; polish silver with a soft cloth. We are happy to clean and check any IPSA piece at the atelier.
Yes. Most rings, pendants and bracelets can be engraved, and many designs can be adapted — a different stone size, metal colour or chain length. Use the Make It Hers form on the product page or write to us, and a design consultant will talk it through.
We do. Share a sketch, a photograph or simply an idea, and we will design, quote and craft a piece for her from scratch. Bespoke pieces are made to order and are not returnable.
Account & payments
The practical details.
No — you can check out as a guest. An account lets you save addresses and favourites, see every order in one place and start a return in a click.
Cards, UPI, net banking, wallets and EMI on eligible cards, all secured by Razorpay; cash on delivery in metro pincodes; and IPSA gift cards. Details are on the Payment Options page.
A GST invoice is emailed when your order is dispatched and placed in the box. Signed-in shoppers can download it from My Account at any time.
WhatsApp is the quickest: +91 96646 81886. Or email jewelsipsa@gmail.com. We reply within one working day, usually much sooner.
Still wondering?
Ask us
anything at all.
A real person from the atelier answers every message — about a piece, an order or an idea you have not seen on the site.