Our promise after the purchase
15 days to decide.
A lifetime to exchange.
If a piece is not right, return it within 15 days of delivery for a full refund. And whenever her taste changes — next year or in twenty — bring any IPSA gold or diamond piece back and put its value towards the next one.
- 15-day easy returns
- Lifetime exchange
- Free return pickup
At a glance
Simple, as it should be.
15-day returns
Unworn, with its certificate, invoice and packaging, and a full refund follows quality check.
Free pickup
We arrange the courier to collect from your address. Nothing to print, nothing to pay.
Lifetime exchange
Gold and diamond pieces can be exchanged for another IPSA piece at any time, at their assessed value.
Free resizing
One complimentary ring resize within the first 30 days, so the fit is exactly right.
How a return works
Start it in a minute.
We handle the rest.
- Step 01
Tell us
Message us on WhatsApp or email within 15 days of delivery with your order number and the reason — no form to fill.
- Step 02
We collect
A courier picks the piece up from your address in its original box, usually within 2 business days.
- Step 03
Quality check
The piece is checked at the atelier against the details on its certificate — normally the same day it arrives.
- Step 04
Refund issued
Refunded to the original payment method within 7–10 business days of the check. COD orders are refunded by bank transfer.
The policy in full
What is covered,
and what is not.
Written so there are no surprises. If anything here is unclear, ask us before you order — we would rather explain than disappoint.
01Eligible for return
- Any ready-to-ship piece returned within 15 days of the delivery date.
- Unworn and undamaged, with its hallmark and any tag intact.
- Accompanied by the original certificate or lab report, invoice and IPSA packaging.
02Not eligible for return
A piece that does not pass quality check is returned to you at our cost with a note explaining why.
- Pieces made to order, customised, engraved or resized to your request — these are made for one person and cannot be resold.
- Pieces showing signs of wear, alteration or damage after delivery.
- Gift cards, and any item marked final sale at the time of purchase.
03Refunds
Refunds are issued in full to the original payment method within 7–10 business days of the piece passing quality check; your bank may take a few further days to show it. Cash-on-delivery orders are refunded by bank transfer to the account you nominate. Any amount paid by gift card is returned to the same gift card.
04Lifetime exchange
Any IPSA gold or diamond piece, in any condition, can be exchanged at any time for another IPSA piece. Its value is assessed on the day — based on the prevailing metal rate, the diamonds' certified details and the piece's condition — and put towards the new piece. Making charges are not refundable. We explain the assessment before you commit, and you are free to walk away.
Silver pieces can be exchanged within 30 days of delivery.
05Damaged or incorrect on arrival
If a piece arrives damaged, or is not what you ordered, tell us within 48 hours of delivery with a photograph. We collect it, and send a replacement or a full refund — your choice — with no quality-check wait.
Need to send something back?
Tell us,
and consider it done.
Share your order number and we will arrange the pickup the same day. Or ask us anything about the policy first.